29 September 2009

Gouging airlines

The week before last I had tickets with Australia's Jetstar (a subsidiary of Qantas) to New Zealand. Because of work I had to let the ticket to New Zealand go, and I bought a frequent flyer ticket to travel a few days later.

A week later when returning to Australia my partner & I checked in. Now, remember, Jetstar had my money already for the ticket over, without the inconvenience of actually flying me.

During check in I wanted to check my bag. Jetstar asked me to pay $160. The return journey ticket cost me me $220! I should have got a seat for the bag.

Lara explained that she inquired before we left and were told that checked baggage was $40 per person per leg (which added up to $160). But no, they wanted to charge 1 person for 1 leg that $160.

So it gets worse all over the world. Ryanair only allows online check in, but you have to pay 5 pounds to check in. Why not just add it to the cost of the ticket? If you turn up having forgotten to print your ticket it will cost you 40 pounds to ask them to print it! That is clearly not a true pre-estimate of the cost of this activity, when you consider 40 pounds will get you around a lot of the country in a taxi, paying for a driver, fuel and the cost of the taxi. How does that compare to a sheet of paper and a laser printer?

British Airways aren't to be forgotten either... If you want to actually fly with your husband/wife/child/partner then you have to pay a minimum of 10 pounds to guarantee the privilege (and I bet there is still no guarantee).